Privacy Policy

1. Introduction & Acknowledgment

SoulLogic AI LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes our practices regarding the collection, use, and disclosure of your information. By using the Services, you acknowledge that we will handle your information as described herein. Where required by law, we will obtain your affirmative, express consent through separate in-app disclosures.

2. Information We Collect

2.1 Information You Provide

Account Data — Email address, username, and hashed passwords.
Interaction Data (Chat Logs) — Text and voice inputs provided to the AI.
Voice Data (BIPA Compliance) — We may process voice inputs to create text transcripts. We do not extract, store, or use biometric identifiers or voiceprints. Raw audio is deleted immediately after transcription is completed and is not stored on our servers.

2.2 Automatically Collected Data

Technical Data — IP addresses, device identifiers, operating system versions, and app crash logs used for security and performance monitoring.

2.3 Sensitive & Health Data

Inferences — The AI may infer your mood or emotional state; we treat these inferences as sensitive data.
Exclusion — We do not intentionally solicit government IDs or official medical records. If you voluntarily provide such information, it is stored only as part of unindexed chat logs.

3. Purposes of Use & Model Improvement

3.1 Operational Use — We use your data to provide AI companionship, process subscriptions, and maintain service security.

3.2 Privacy-Preserving Training

To enhance the AI’s emotional intelligence and service quality, we may use Chat Logs to train, fine-tune, or evaluate our machine learning models. However, protecting your identity is our priority:

De-identification: Before any training occurs, we apply automated technical safeguards to strip Personal Identifiers (such as names, contact info, and specific locations) from the data.
Anonymization: We use aggregated and anonymized datasets to identify safety patterns and improve system latency.
Selective Learning: Our training focuses on improving linguistic empathy and conversational flow, not on retaining individual user facts.

*Note: As described in our Health Data Notice, specific consent for processing wellness-related data for training is managed via separate in-app controls.

4. Data Sharing & Third-Party Disclosures

4.1 Data Roles — SoulLogic AI LLC is the Data Controller.

4.2 Data Processors & Infrastructure — To provide our Services, we utilize a combination of third-party AI APIs and secure cloud infrastructure. The following entities act as our Data Processors:

Google Gemini API (Google LLC): Used for conversational AI text processing.
RunPod Inc.: Provides secure GPU infrastructure for our self-deployed Voice Synthesis (TTS) models. Your voice data is processed within our private instances.
Google Cloud (Google LLC): Used for secure, encrypted data storage and application hosting.

Contractual Safeguards: These providers are contractually prohibited from using your data for their own independent model training or product improvement through our signed Data Processing Agreements (DPAs).

4.3 Cross-Border Transfers — Data is stored on secure US-based servers. For international users, we utilize Standard Contractual Clauses (SCCs) to ensure equivalent data protection.

5. Data Retention & Your Rights

5.1 Retention Schedule

Data Type	Retention Period
Chat Logs	Retained until deletion or account closure. Purged from production systems within 30 days.
Backups	Residual copies may persist in encrypted backups for up to 90 days.

5.2 Your Rights (CA, CT, WA, GDPR)

Depending on your jurisdiction, you have the right to access your data, delete your data, or exercise portability.

We do not "sell" or "share" your personal information as those terms are defined under the California Consumer Privacy Act (CCPA).

Submit requests to: contact@soullogicai.com.